Frequently Ask Questions

Question How do I place order online?
AnswerTo Place an Order
Orders can be placed through our website 24 hours a day, 7 days a week.

Payment
All prices are stated in USD and the following payment methods
are accepted: Visa, MasterCard, American Express, and Discover.

Sales Tax
We are required to collect sales tax for orders shipped to Texas.

Question What is your exchange & return policy?
Answer

EXCHANGE

We provide hassle free exchange if the size of the garment is not right for you. Simply email us at info@akdancewear.com or Contact Us page stating the exchange reason and we will provide the necessary steps to get you the right size. Last call and retiring items are not be eligible for free exchange.

RETURNS

We are happy to refund returns of unused items in original packaging within 30 days of purchase, less shipping cost. If you received free shipping and your return brings the order total below $150, AK Dancewear’s cost of shipping your order will be deducted from the amount returned to you. Simply email us at info@akdancewear.com and stating the reason of request. We reserve the right to deny refund to sender without prior return approval. Refunds will only be issued to original form of payment. Please allow for a period of up to 14 days for us to process the refund. Last call and retiring items are not eligible for return.

Question How long will it take to get my package?
AnswerGeneral Shipping Information
We typically ship your order within 1-2 business days after being placed.

Once the order has been placed, you will receive an order confirmation email.

We try our best to ensure your order arrives in a timely manner. Unfortunately, we cannot be held responsible for conditions beyond our control, such as severe weather or shipping service interruptions.

Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment is responsible to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country.

Question How do I use my gift card?
AnswerGift Card

Once you received your gift card code, it is automatically activated and ready to use. You can simply apply the code during checkout.

You can always manage your gift card(s) in My Account – Gift Card by adding them into your account. This way you will be able to track the remaining balance.

Our online gift card can only be used in our website and not redeemable at AK Flagship store.

Question What shipping methods are available?
AnswerStandard USA
USPS – from 4 to 6 business days – FREE for orders over $150 within the 48 Contiguous United States.

USPS Priority Mail – from 1 to 3 business days

International Shipping
USPS First-Class International – from 7 to 21 business days.

USPS Priority Mail International – from 6 to 8 business days.

USPS Priority Mail Express International – from 3 to 5 business days.

Question Do you have a physical store location?
AnswerWe do! Our flagship retail store is now open for business.

Store hours: Monday – Saturday, 11AM – 7PM  Sunday, 12PM – 6PM

Location: 2401 S Stemmons FWY, ste 2078, Lewisville TX 75067

Details

  • Items are available to purchase in store
  • Changing room on site
  • Local Pickup shipping option handled at this store location

Question How can I carry your products in my store?
AnswerIf you are a retailer wanting to find out how to become an AK Dancewear Authorized Retailer, please send us an email at info@akdancewear.com or use our online contact form.
Question How can I participate in your ambassador program?
AnswerIf you love our product, drop us some reviews and tell us your experience! Tag and follow us in our community friendly social media account @ak.dancers.community and our main account @ak.dancewear and share your love and dance journey so we can notice you! Interested to become a member of our brand ambassador team? Find out more from our ambassador program page and be sure to pay attention to our social media annual announcement for AK Dancers intake and apply! We are excited and look forward to knowing each of you!

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